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Responsible Play at Sona 108 – Your Complete Guide to Safe Gaming

Gaming is for fun — not as a means to an end. Responsible play at Sona 108 means knowing your limits, seeking help when you need it, and always staying in control. We believe an informed player is the best player.

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Our Position

When Gaming Becomes a Problem

Playing at Sona 108 is about entertainment, excitement, and the occasional thrill of winning. But gaming becomes a problem when it's no longer a source of joy — and turns into a desperate attempt to chase losses.

Responsible gaming isn't just about playing less — it's about playing smart. Know your budget, set time limits, and stop when it stops being fun. Sona 108 supports this approach and provides all the tools you need, completely free.

Gaming addiction is a real issue in Bangladesh that affects many families. Sona 108 wants members to get help at the first sign of a problem — whether from us or from a professional counsellor.

Gaming Behaviour Statistics
Play for Entertainment87%
Play within a set budget73%
Uses self-control tools38%
Use time limits44%
Source: Sona 108 2026 Member Behaviour Survey (n=8,342)
Our Commitment

Sona 108's Six Pillars of Safe Gaming

Every one of these features has been designed with your well-being and safety in mind.

Session Timer
Set an automatic session timer to track how long you've been playing. Once the time is up, the system will remind you to take a break.
Deposit Limit
Set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 72-hour waiting period.
Loss Limit
Gaming stops automatically once you've lost beyond a set amount. A loss limit protects you from significant losses in the heat of the moment.
Break Mode
Step away from gaming temporarily — anywhere from 24 hours to 6 weeks. While on a break, you won't receive any promotional messages either.
Self-Exclusion
Permanently exclude yourself for a period of 6 months to 5 years. During this time, your account cannot be reactivated and new account registrations will be blocked.
Parental Controls
If you suspect someone in your family has access to your account, change your password and enable device lock. Our support team is ready to help.
Warning Signs

When to Seek Help

If you notice any of these signs in yourself, don't wait — take action now.

Warning Signs

Placing more bets in an attempt to recover money you've lost
Feeling irritable or restless when you can't play
Hiding your gaming activity from family members
Skipping sleep, meals, or work to keep playing
Borrowing money or lying to fund your gaming
Tried to stop on your own but couldn't

Signs of Healthy Gaming

You set a budget before you start playing
Can accept losses gracefully and know when to stop
Gaming is not negatively affecting other areas of your life
Able to talk openly with family and friends
Gaming is entertainment for you — not a source of income
Can stick to both time and spending limits
If You Notice Concerning Signs This is not a sign of weakness — it's a sign of awareness. Sona 108's support team is ready to help with complete confidentiality. Message us on Live Chat or support@sona108.appEmail us at
Self-Control Tools

Stay in Control of Your Gaming

These tools are free for all members and easily accessible from your profile settings.

Deposit Limit
Control how much you can deposit within a given time period.
  • Open Profile → Security Settings
  • Select the "Deposit Limit" Option
  • Enter a daily/weekly/monthly amount
  • Confirm — Takes Effect Immediately
Loss Limit
Gaming automatically stops once you've lost a set amount.
  • Go to Profile → Responsible Play section
  • Select the "Loss Limit" Option
  • Set a maximum loss amount
  • Auto-lock activates when the limit is reached
Break Mode
Take a break from gaming for a while — give yourself time to clear your head.
  • Go to Profile → tap the "Take a Break" button
  • Choose a duration (24 hours – 6 weeks)
  • Confirm — Takes Effect Immediately
  • Automatically reactivated after the break ends
Self-Exclusion
Close your account permanently for long-term support.
  • Send a request via Live Chat or email
  • Specify the duration (6 months – 5 years)
  • Your KYC-verified balance will be returned
  • New accounts under the same NID will be blocked
Deposit Limit Simulator
Daily Maximum৳ 1,000
Weekly Maximum৳ 5,000
Monthly Maximum৳ 15,000
This is a simulator. To set actual limits, log in to your account and go to profile settings.
Tips for Setting Limits For best results, your limit should not exceed 10% of your monthly entertainment budget. Remember — gaming is a leisure expense, not an investment.

A key feature of Sona 108's limit system is the "cooling period". Reducing a limit takes effect immediately, but increasing one requires a 72-hour wait. This delay prevents impulsive decisions made in the heat of the moment.

Review your gaming budget every week. If you find yourself regularly hitting your limit, that's a signal it's time to lower it.

Self-Assessment

Check Yourself

These questions are here to help you reflect honestly on your gaming habits. There are no right or wrong answers — just be honest with yourself.

1
Know Yourself
Answer the following questions honestly.
2
Understand the Odds
Be aware of your gaming patterns.
3
Take Action
Use the available tools or seek help when you need it.
Question 1: Did you spend more than your set gaming budget last month?
Get Help

Seeking Help Takes Courage

There are multiple ways to get help at Sona 108 — choose whatever works best for you.

Live Chat
Available 24 hours a day, 7 days a week. Completely confidential — you can talk to us without revealing your identity.
Average response time: 2 minutes
Email Support
If you'd like to describe your situation in more detail, send us an email. Responsible gaming enquiries are given priority.
support@sona108.app
Professional Support
Gaming addiction is a health issue. Don't hesitate to reach out to a mental health professional. Sona 108 can provide referral support if needed.
Privacy Guaranteed
For Parents

Talk openly with your family about gaming

Open, honest conversations about online gaming within the family are the most effective form of prevention. Sona 108 believes that family involvement is the most powerful tool for responsible gaming.

If someone in your family seems to be behaving unusually around gaming — playing in secret, constantly on their phone, or frequently asking for money — don't take it lightly.

  • Speak with empathy, not anger.
  • Please provide specific examples of the issue.
  • Encourage seeking professional help.
  • Let them know about Sona 108's self-exclusion feature.
Ten Rules for Safe Gaming
  1. Set a budget in advance — only play with money you can afford to lose.
  2. Set a time limit and stick to it.
  3. Don't play when you're tired or emotionally distressed.
  4. Don't chase losses by playing more to win back what you've lost.
  5. Don't treat gaming as a source of income.
  6. Do not play under the influence of alcohol or substances.
  7. Make time for family and friends — gaming shouldn't be your only hobby.
  8. Take regular breaks.
  9. Use the Deposit Limit tool.
  10. If something feels wrong, seek help right away.
Q&A

Frequently Asked Questions

Cricket betting is a major part of Sona 108 — especially during Bangladesh national team matches, the IPL, BPL, and World Cup, when millions of bets are placed.

Getting Started:
  • Log in → Go to the "Sports" or "Cricket" section in the menu.
  • You'll see a list of ongoing or upcoming matches — odds are displayed next to each one.
  • Click on a match to see the available betting options.
Popular Bet Types:
  • Match Winner: Bet on which team wins — the simplest option.
  • Toss Winner: Who wins the toss — a fan favourite.
  • Over/Under: Over/under on runs scored in a specific over.
  • Live Betting: Place bets in real time as the match unfolds — odds shift with every ball.
Responsible Betting Tips:
  • Before each match, decide in advance the maximum amount you're willing to bet.
  • It's best to avoid placing large bets on impulse during live betting.
  • Keeping a deposit limit active makes it easier to stay within your budget.

There are several reasons your account may get locked — and in most cases, it's easy to resolve.

Common reasons for account lock:
  • Multiple consecutive incorrect password attempts — the system automatically locks your account for 30 minutes.
  • Temporary withdrawal lock if KYC verification is not completed.
  • If you have activated self-exclusion or a break on your own.
  • Security lock due to suspicious activity.
Steps to Resolve:
  • Wrong Password Lock: Wait 30 minutes or reset using OTP via the "Forgot Password" option.
  • KYC Lock: Contact us via Live Chat — sending a photo of your NID typically resolves the issue within 24 hours.
  • Security Lock: support@sona108.appEmail us at — please provide your registered mobile number and full name.
Keep in mind: While on self-exclusion, your account cannot be reopened before the set period ends — this is part of responsible gaming.
Safe & Enjoyable

Play Responsibly — Join Sona 108

Sona 108 is committed to your entertainment — our goal is to provide a safe, mindful, and enjoyable gaming experience.

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